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  • Working globally affords me the opportunity to see different Retailers and Manufacturers in the ongoing search for the holy grail of great products that excite consumers at so many......

  • I recently attended the Oracle Modern Business Experience event at Excel in London, this is their showcase event in the UK and attracts around c.5,000 delegates. Perhaps not surprisingly,......

  • When asked to describe the dream policy at a Westminster leadership conference Michael Barton, chief constable of Durham responded with; “I would give every person in this country a......

Palm oil RSPO data capture

Ensure compliance, suppliers, Dashboard, Support, FAQ, Knowledge base, Knowledgebase, Supplier engagement, Due dliligence, Policy, Audit, supplierENGAGE, palm oil, data capture, data collection, legislation, compliance.

Case study – Waitrose achieves FIR compliance for regional suppliers

Waitrose, Food Information Regulations, FIR, Compliance, Regional suppliers, Suppliers, Locally sourced, Produce, Labelling, Legislation, European Union, EU, Supplier engagement, Labels, Engagement, Email campaign, Self help, Portal, Performance dashboard, Engage, Regulations

supplierENGAGE™ for supplier on-boarding

Ensure compliance, New suppliers, Quality, Quick, Intuitive, Department , Category, Policy acknowledgement, Multi-gate, Dashboard, Support, FAQ, Knowledge base, Knowledgebase, Suppliers, Supplier engagement, Dashboard, Due dliligence, Policy, Insurance, Audit, supplierENGAGE

supplierENGAGE™ for product panel management

Request, Approve, Reserve, Book, Automatically collect product info, Survey panelist, Share results, supplierENGAGE, taste panel, product testing, product development, panels, scheduling, new product development, NPD, Consistency, Benchmarking, Benchmark panels, Sensory panels

supplierENGAGE™ for quality management

Communicate, Collect, Performance, Analyze data, Alerts, Audits, Incident management, Supplier assessment, Product testing, Transparency, SupplierENGAGE, Suppliers, Performance, Product performance, Auditing, Supplier engagement, Communication, Supplier performance, Quality, Consistency, Knowledgebase, Self help, new product development, NPD, Benchmarking, Sensory panels

supplierENGAGE™ for ethical sourcing

Supplier engagement, Engage, Engagement, supplierENGAGE, CSR, Corporate social responsibility, Sustainability, Risk, Alerts, Incident management, Audit, Supplier management, Communication, Supplier profiling, Supplier development, Supplier performance, Dashboards, Community, KPI, Self assessment, Responsible sourcing, Sourcing, Ethics

An introduction to Unified Brand Experience

Unified Brand Experience, UBX, Community, Suppliers, Customers, One view, One team, Culture, Brand consistency, Product innovation, Product information, Big data, Customer experience, CX, Brand advocates, Brand champions, UBX baseHUB

An introduction to Supplier Engagement

Clear expectations, Communicate, Give knowledge, Transparency, ROI, explainer, Suppliers, Supplier engagement, supplierENGAGE, loyalty, commitment, engagement, Supplier management, Supplier development, Supplier performance, Collaboration, Brand ambassadors, Motivation, communication

Explainer: supplier self-help

Suppliers, Supplier development, Supplier performance, Supplier management, Supplier performance, supplierENGAGE, engagement, engage, supplier engagement, Self help, Community, Supplier experience, Knowledgebase, Knowledge management, Resource, Alerts, Queries, FAQ, Portal

An introduction to S4RB Innovation Link™

UBX, Unified Brand Experience, UBX Link, Brand consistency , Cloud services, Product innovation, NPD, New product development, Customer experience, CX, Incident management, Innovation management, Community, Loyalty, Consistency, UBX baseHUB, Big data, Product testing

An introduction to S4RB Incident Link™

UBX, Unified Brand Experience, UBX Link, Brand consistency , Cloud services, Incident management, Customer feedback, Customer experience, CX, Brand advocates, UBX baseHUB, Complaint

Oracle OpenWorld interview with Rob Kaplan

Oracle, OpenWorld, Rob Kaplan, Sustainability, Walmart, CSR, Corporate social responsibility

Walmart and Oracle RightNow

Oracle, Rob Kaplan, Sustainability, Walmart, CSR, Corporate social responsibility, Right Now, Rightnow

In The News

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Private Label, Policy, Compliance, Quality, supplierEngage, Supplier engagement, Supplier, Product management, Specification management, Visual management, Dashboards, Brand, Communications,

Private Label, Policy, Compliance, Quality, supplierEngage, Supplier engagement, Supplier, Product management, Specification management, Visual management, Dashboards, Brand, Communications,

Private label, On-boarding, Supplier Self-help, Knowledge base, FAQ, supplierEngage, Global, Certifications, Retailer, Policies, Process, Increase sales, Products, Educate,

Amazon, Morrisons, fresh produce, home delivery, online shopping, customer experience, customer feedback, transparency.

spreadsheets, software, category management, product ranges, private brand, own brand, own label, private label, UBX Cloud Services, benchmark, sensory testing, innovation.

consumer trends, The Grocer, supermarkets, Sainsbury’s, Morrisons, price, customer feedback, benchmarking, consistency, product development, own label, Asda, Tesco.

Amazon, Morrisons, fresh produce, home delivery, online shopping, customer experience, customer feedback, transparency.

Engagement, Supplier engagement, Private label, Private brand, Supplier Relationship Management, supermarkets, cutting costs, price cut, One Team, Asda, quality, price, customers.

Engagement, Supplier engagement, Private label, Private brand, Supplier Relationship Management, supermarkets, cutting costs, price cut, One Team, Asda, quality, price, customers.

Engagement, Supplier engagement, Private label, Private brand, Self-help, supplierENGAGE, UBX baseHUB, Unified Brand Experience, Live Chat

Engagement, Supplier engagement, Private label, Private brand, Musgrave, Communications, Knowledgebase, Supplier scorecard

In the news live chat enhances supplier self-help

Alcohol Wholesaler Registration Scheme, AWRS, HMRC, supplierENGAGE, supplier engagement, compliance, legislation, private label, private brand

Engagement, Product testing panels, Gamification, Product development, Private label, Product panel club, Improve attendance, Panelist feedback, Scheduling, Taste panels

Product performance, UBX, Unified Brand eXperience, Private Brand, Cloud, Oracle, Return-on-Investment, SupplierEngage, Dashboards, Customer experience, Customer complaints, Customer feedback

August 2015

Refreshing change

Suppliers, Engage, Brand, Portal, FIR, Customer, supplierEngage

Supplier, Engagement, Brands, Engage, SupplierEngage, Food, Beverage, Waitrose, Quality

Supplier Self-Help, Suppliers, Retailers, Answers, Compliance, supplierEngage, private label, Food, Support

Packaging, Retail, Supplier engagement, Software, FIR, Food Information Regulations, Supplier engage, Customer, Quality

Customer relations, UBX, Unified Brand eXperience, Cloud, Brand, Supplier engagement, Customers, Retailers, Products, Customer feedback

Customer Feedback, Private label, Complaints, Safety, Quality, Product innovation, Suppliers, BazaarVoice, supplierEngage, Customer Experience (CX),

Case Studies

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Co-op work with Supplier Engagement experts S4RB to ensure RSPO compliance

Private Label, Policy, Compliance, Quality, supplierEngage, Supplier engagement, Supplier, Product management, Specification management, Visual management, Dashboards, Brand, Communications,

Private Label, Policy, Compliance, Quality, supplierEngage, Supplier engagement, Supplier, Product management, Specification management, Visual management, Dashboards, Brand, Communications,

Customer Feedback, Private label, Complaints, Safety, Quality, Product innovation, Suppliers, BazaarVoice, supplierEngage, Customer Experience (CX),

Private label, On-boarding, Supplier Self-help, Knowledge base, FAQ, supplierEngage, Global, Certifications, Retailer, Policies, Process, Increase sales, Products, Educate,

Engagement services, supplierEngage, Compliance, FIR, Food Information Regulations, Engage, Grocery, Packaging, Supplier Self-help,

Corporate Social Responsibility, CSR, Supplier engagement, Supply chain, Global, International, supplierENGAGE, Diverse, Supplier self-help, Visual management, Different languages, Transparency,

Gamification, Product panel, Engagement, Private label, Quality, Benchmark, Panelists, Perks, Taste panel, Food, Attendance, Testing,

Product panel management, Product development, Private label, Panel results, Product quality, SupplierENGAGE, Surveys, Dashboard, Cost reduction,

Private label products, Multi-national, Supplier engagement, Quality dashboards, Customer feedback, Product contamination, Complaints, supplierENGAGE, Performance,

Accuracy, supplierENGAGE, Policies, Portal, Self-service, Key performance, 24/7, Legal compliance, Help, Support

Visual management, Specification management, Product lifecycle management, Label, Packaging, Product development, Key performance, Quality, Compliance, Supplier engagement, Dashboard, supplierENGAGE, Training

Supplier engagement, Visual management, Dashboards, Food contamination, Supplier communications, Emergency situation, supplierENGAGE, Surveys, Real-time reporting

Vermont Act 120, Genetically modified organisms, Labeling, Packaging, Private label products, Communications, Risk assessment

Palm oil, Palm, CSR, Corporate social responsibility, Sustainability, Ethical sourcing, Survey, Data collection, Ingredients, Environment, Legislation, Audit, supplierENGAGE, supplier engagement, self help, transparency, product data, compliance

Waitrose, local and regional, local, regional, suppliers, Survey, Data collection, supplierENGAGE, supplier engagement, marketing, British produce, responsible sourcing, point of sale, ticketing.

Press Releases

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Foresight Group, Nottingham, investment, private brand, retail, Foresight Nottingham Fund, James Butcher, UBX, Unified Brand Experience, Growth plan, NTech Grant, Creative England.

Foresight Group, Nottingham, investment, private brand, retail, Foresight Nottingham Fund, James Butcher, UBX, Unified Brand Experience, Growth plan, NTech Grant, Creative England.

Foresight Group, Nottingham, investment, private brand, retail, Foresight Nottingham Fund, James Butcher, Mike Quinn, Councillor Nick McDonald, Nottingham City Council, Growth plan, NTech Grant, Creative England.

private brand, UBX LINK, UBX Panel Management, Unified Brand Experience, UBX Cloud Services, benchmark panels, sensory panels, consistency testing, corrective actions, incident link, One Team, Supplier Engagement.

sensory testing, private label, UBX panel management, benchmarking, consistency testing, product performance, One View, UBX Cloud Services, UBX, Unified Brand Experience, product innovation.

own label, supplier performance, category management, Supplier Engagement, UBX Cloud Services, UBX, Unified Brand Experience, product development.

Alcohol wholesalers registration scheme, AWRS, HMRC, FIR, Food Information Regulations, supplierENGAGE, Private Brand, Product development, Quality, Supplier engagement

Engagement, Product testing panels, Gamification, Product development, Private label, Product panel club, Improve attendance, Panelist feedback, Scheduling, Taste panels, Product panels, Sensory panels

Product performance, UBX, Unified Brand eXperience, Private Brand, Cloud, Oracle, Return-on-Investment, supplierEngage, Dashboards, Customer experience, Customer complaints, Customer feedback

UBX, Unified Brand eXperience, Private Brand , Product developers, Quality, Customer experience, Brand advocates , Brand champions, Sales increase, supplierENGAGE

Software development, Funding, Grants, Retail, Supplier, supplierEngage, UBX, Customer engagement, Asda, Musgrave, Waitrose, Walmart, Unified Brand eXperience

Steven Howell, Consumer Product Group, Customer experience, UBX, Unified brand eXperience, UBX

Waitrose, Food information regulations, FIR, supplierENGAGE, Complaints, ENGAGE website, Communications, Regulatory compliance, Supplier engagement

Customer relationships, Unified Brand eXperience, Supplier engagement, Brand, Customer feedback, Complaints, Social media, Cost effectiveness, Quality, UBX

18th February 2015

Senior appointment at S4RB

Kieran Forsey, FMCG, Supply chain, UBX, Knowledge, Customer experience, International, Product lifecycle management, Unified Brand Experience

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