The success of your ‘private label’ products depends totally on maintaining high quality standards.
supplierENGAGE™ gives you the tools to drive continuous improvement in your suppliers at every stage of your relationship. At the same time, the quality and consistency of your own brand is maximised.
The online Knowledgebase and Self-Help portal provide suppliers with access to consistent instruction about quality, process, policy and your brand standards. The benefits for all involved: compliance and brand consistency.
Quality Dashboards can bring together different elements affecting your own brand products’ quality performance. You benefit from continuous oversight of how they are performing, which areas require attention, and action required by suppliers.
Incident Management allows you to maintain oversight and efficiently understand root cause for products issues and manage remedial actions.
Panel Management allows you to manage product testing either within the NPD process, or for on-going consistency (surveillance), benchmark or sensory panels.
You can target specific segments of your supply base and gather information at an unprecedented speed when you do need to act quickly.
In an emergency, voice messages or SMS alerts can be sent to specific contacts – making them aware of serious issues requiring urgent attention.