One View for Incident Management

Work with your suppliers to respond quickly to customer issues

Most customer feedback and queries concern products. A retailer or brand owner needs fast, comprehensive support from suppliers to manage customer communication.

UBX Cloud Services allow relevant data to flow from customers through the retailer to suppliers, and resolutions information to flow back.

In this world of UBX (Unified Brand eXperience), each supplier is connected to the retailer communication hub where they can familiarise themselves with processes and protocols. They are ready to react to retailer communications and requests, ensuring helpful and timely responses.

As a result, retail teams feel empowered and upbeat in their communications, and customers feel positively engaged and have greater confidence in your own brand products.

Ultimately, a Unified Brand eXperience drives great customer experience, turning customers into loyal brand advocates.

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